Shipping Policy
Shipping:
We ship globally Contact us for if more information.
Expected Shipping Time
Regular Free Shipping:
Due to the Coronavirus -Covid-19- crisis it impacts deliveries, the estimated delivery time MAY takes two to Six weeks for deliveries to the US, Canada, European countries, Australia, and New Zealand.
We make every effort to deliver within the stated times above. However, during sales and peak seasonal shopping days, please do allow a little more time for your delivery.
Express Shipping:
Handled by FedEx, DHL, UPS, Aramex, TNT, or companies alike. Shipping time may take 5 to 20 business days.
Coronavirus -COVID-19:
Following the developments related to -Corona Virus - COVID-19 and its impact, we would like to inform you that we are working around the clock to ensure that there are minimal delays and interruptions of our services.
We ship globally. Therefore, depending on the origin and destination, our customers may experience a minor delay in delivering their Best Goodie Shop shipments.
We are closely monitoring the new regulations and policies set by government and transportation authorities which may have an impact on our normal operations, and we will keep you updated.
We ship globally. Therefore, depending on the origin and destination, our customers may experience a minor delay in delivering their Best Goodie Shop shipments due to the outbreak," Covid-19".
Important notes:
Please note that all estimated shipping times stated are based on normal conditions. On certain occasions, we receive a large number of shipments, especially on holidays.
The customs authorities in some countries take longer than usual to inspect and scan the shipments for clearance of arriving packages, which can be the reason for the variation in the time frame of shipment delivery.
To upgrade your order from normal to express delivery, you can notify us by sending an email. We will respond with a “Quote and Invoice for online payment”, depending on the country where the order is being shipped.
Heavy Packages Rates are calculated based on weight/measurements of bulk orders packages. Shipping fees apply.
Order Processing
Please be notified that order processing time will be exclusive of shipping time. Order processing takes place as soon as the order is placed. While it takes 4-6 business days in order processing. This is mandatory to ensure the quality assurance, packaging, labeling, safety, and protection of your order, and the package is forwarded to the shipping party for dispatch.
Order abandonment
The order can be canceled within 6 hours after order placement. Once your order has shipped, we cannot make changes to the order. Please send us an email regarding order abandonment as soon as possible.
Unsuccessful delivery
Please note when you input the recipient’s information for your order delivery. We are not responsible if the particular details are incorrect, missing or, and the package is refused or not taken from the receiver or local post office.
A package that is refused due to non-damage or defect-related feedback will be issued store credit as a refund less the 15% original handling fee charges and a 20% restocking fee.
Delivery in parts
Please do not be worried if anything is missing from your package. Because of weight limitations, we ship the package in parts, and also for speedy delivery once the item is placed in the warehouse.
You just have to let us know by sending an email and it will be well taken care of.
Taxes and Duties
All shipments may be subject to import duties and taxes, these will apply once the shipment reaches your designated country. You will need to take responsibility for any taxes and duties that may apply. Please contact your relevant authority for more information on the rates. Any international customs duties and taxes will not be refunded.
The Buyer is entirely responsible for paying all applicable sales and use taxes, VAT, export and/or import taxes and duties, and all transactional taxes or levies related to each Item purchased (collectively, “Taxes”). The Buyer shall pay the Seller such Taxes as the Seller is required to collect, but the failure of the Seller to collect the Taxes will not relieve the Buyer’s obligation.
The Buyer must determine, pay, collect, remit and report to the appropriate taxing authority the correct amount of all export and/or import taxes or duties payable upon export of the Item from its country of origin and import into the United States or any other country. If an exemption applies, it is the Buyer’s sole responsibility to establish and/or document any applicable exemption from Taxes.
Order Tracking
Once the order is shipped out and the database is updated, you will receive the online Tracking Number via email and you can track your package subsequently. To be updated on delivery progress, every shipment has its tracking number and it is available within Five days.